Payment & Refund Policy
Welcome to LoveVivah.com matrimonial service, a fully owned subsidiary of Tanisha Systems Pvt Ltd. which shall unless excluded by or repugnant to the subject or context be deemed to include its affiliates, successors, agents and assigns (hereinafter referred as Service Provider). LoveVivah.com shall mean and includes the online platform, website, mobile applications, blog, social media accounts, or software program developed by Service Provider from time-to-time pertaining to matrimonial service only. All the payments for services related to LoveVivah.com are to be deposited in the name of “Tanisha Systems Pvt. Ltd.”
Payments for the various services offered by LoveVivah.com shall be on a 100% advance basis. All the payments for the services once paid will be non-refundable and any amount paid shall stand appropriated. By using our services and making payment to LoveVivah.com on the website or mobile application, you agree to be bound by these payment terms & refund hereinafter referred as Payment Policy. Please read the Payment Policy carefully. All the payment will be handled as per this Payment Policy.
Service Provider does not warrant that the Services will be uninterrupted or error-free. Service Provider provides the service on an "As Is" basis. However, Service provider will take all necessary and important steps to provide its users error free, uninterrupted user experience. There may be delay and interruption in the availability of the services. The Users/Members should acknowledge that use of the services is solely at their cost and risk. Service Provider is not responsible for suspension of the Services, irrespective of the reasons for such interruption/suspension.
1. Acceptance of this Payment Policy
2. Purchase of paid membership
To purchase a 'Paid Membership', User has to register as a FREE/Unpaid member. Once User is registered with LoveVivah.com, please follow the following steps to purchase paid membership: -
- Go to 'LoveVivah.com' and login to your account.
- From your dashboard click on the 'Upgrade to Connect' Option. You can choose the appropriate membership plan and follow all the instruction to make payments.
3. Methods of payment
LoveVivah.com offers a wide range of Indian and International payment options. User can make payments using major Credit Card, Debit Card, Net Banking (Indian Banks Only) and by Check/Cheque/Draft payable in Indian banks only.
4. Payment in case of international Credit/Debit Cards
User can make payments using major international Credit Card and Debit Card. Payments are displayed in the local currency for the members residing in and accessing the site from USA, UK, Canada, Australia, Singapore & Hong Kong. For all other countries, payments will be displayed in USD. Your bank may also charge a fixed transaction fee on the use of debit/credit card. For debit cards please check with your banks also. Some banks do not allow using debit cards online.
5. Payment through Direct Deposit or Bank Transfer
User can make the payment through Direct Deposit and Bank Transfer. Please notify Service Provider after remitting the payment with the details of the amount, branch of deposit and the service you paid for. Service Provider will verify the payment and activate your chosen plan accordingly.
Please use the Bank Account below for Direct Deposit and Bank Transfer: -
|A/C Name||Tanisha Systems Private Limited|
|Current A/C No||05722320001654|
6. Payment using check/cheque/draft
For payment made through check/cheque/draft, the package will become active only after realization of the payment in Service Provider’s Account. Prior to sending payment through check/cheque/draft please purchase the package on LoveVivah.com and select the payment option as 'Check/Cheque/Draft. User can send check/cheque/draft through courier or registered mail or drop it in person at the address below. All payment must be drawn in Indian Bank and payment must be made in favor of Account Name below. Please print and send invoice along with your payment and mention your LoveVivah Profile ID and Order ID on the payment
|In Favor of||Tanisha Systems Private Limited|
|Mailing Address||Tanisha Systems|
709-711, 7th Floor, JMD Megapolis Sector-48, Sohna Road Gurgaon, HR, India Pin - 122018
7. Safety while using online payment gateway
Every payment transaction you do on 'LoveVivah.com' is 100% secure. All payments are processed using highly secured PayU Payment Gateway. This gateway uses one of the highest security levels available in the industry. To provide you with highest level of security of the sensitive data LoveVivah.com does not collect and store any payment related data (Credit/Debit Card and Account details). We redirect you to secure site of our Payment Gateway partners to enter sensitive payment data directly on the interface provided by them.
LoveVivah.com uses third party payment gateway and failure in these gateways would be communicated to the users as it is. Extra currency/conversion/charges/deductions/error issues from payment gateway shall not be the responsibility of LoveVivah.com
8. Refund for the amount paid
All membership purchases at LoveVivah.Com are final. Service Provider does not refund or cancel any membership fees. Membership is co-extensive with the profile. Membership expires as soon as the profile is deleted or terminated, and cannot be reactivated. No refunds will be made in case profile is deleted or inactivated or terminated. Any exceptions to refund policy will be made at the sole discretion of LoveVivah. Only in situation where user upgrades to a higher package, then LoveVivah management may decide to adjust the money for unused month(s). No refund will be made if you upgrade in the last month of the membership plan. Refunds, if any, will be made in Indian Rupees and will be processed within 3 weeks. In case of international credit/debit card the Payment Gateway will convert it to equivalent amount in your local currency at the time of refund. The currency conversion rate at the time of refund will be applicable here. In addition, banks and issuing authorities may deduct some additional fee which Service Provider will not be responsible for.
9. Activation of Package
Ideally, for online payment using Credit Card, Debit Card and Net Banking, the account/membership plan will be activated within 24-48 hours. If you are using check/cheque/draft, then the account/membership plan will be activated within 48 hours after the payment realization in Service Provider account. In case of Public holidays/National Holidays/Bank Holidays or in case of any technical issue in payment clearance this activation may take some more time.
All services which are defined by any Time Period indicated in Months shall imply one month to be equal to 30 days only and for any longer duration services the total duration in days will be the number of months multiplied by 30.
10. Expiry of Package
Your package will expire once the duration for which you have purchased membership is over. You can renew your package 30 days prior to its expiration to continue accessing the features.
11. Disputes Arising
For any further queries regarding making payments or payment that you have already made to LoveVivah, contact our Customer Support.